Airbnb's AI customer service agent, powered by 13 different models including Alibaba's Qwen, has significantly reduced the need for live representativ ...

Airbnb's summer release is usually a grand affair with tons of updates for guests and a few for hosts. This time, however, the company is introducing just a few updates for group booking along with a ...

Airbnb Inc. Chief Executive Officer Brian Chesky said he didn’t integrate his company’s online travel app with OpenAI’s ...

Airbnb is adding social features like connections and messaging to create a social network of fellow travellers.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...

Airbnb hears you and is launching a bunch of new features to improve the experience from the beginning of your search all the way to checkout. On Wednesday, the rental platform announced a new way of ...

Original story: A travel blogger claims that Airbnb “customer service royally screwed [her] over this week” in a viral TikTok. Lauren (@lawofwandering) says she arrived at a dirty Airbnb and due to ...