Features Genesys Cloud comes with all of the features you would expect from a call center app, including auto, predictive, and manual dialers, inbound call handling, scripts that your agents can ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurr ...

Cloud AI Experience is designed to enable organizations to listen and understand customers and employees by coordinating technology, interactions and touchpoints.

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX.