Features Genesys Cloud comes with all of the features you would expect from a call center app, including auto, predictive, and manual dialers, inbound call handling, scripts that your agents can ...

MAXIMUS, a leading provider of government services worldwide, announced today an agreement with Genesys ® to offer the MAXIMUS Genesys Engagement Platform, an integrated, cloud-based omnichannel ...

SAN FRANCISCO, June 25, 2025--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud™ AI Studio – the foundation organizations need to ...

Cloud AI Experience is designed to enable organizations to listen and understand customers and employees by coordinating technology, interactions and touchpoints.

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer experience.

This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.