Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

In standards-driven schools, students and teachers often find themselves constrained by the regulations and rules instituted by policy-makers and administrators. This is common in any school system, ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

How an intellectual property help desk set up by a university library team is helping inventors protect their work, with lessons on what has proven most effective The steel pan, invented in Trinidad ...