What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Ford Motor Company, a global ...

Achieving world-class IT service delivery is not just about operational efficiency. In the midst of increasing technology commoditization, internal IT departments must provide service that’s better ...

Concordia is a large university, so it can be challenging to locate the resources you're looking for. Don't despair, the IT Service Catalog will make your search for tech services a whole lot easier.

Whether you’re new to the Concordia community, returning this fall term or you never left, you now have access to the university’s brand new IT service catalog. Created by Instructional and ...

As business becomes more dependent on technology, corporate information officers are being pushed to run IT shops more like businesses. San Mateo-based newScale Inc. says it can make the historically ...

FORT HUACHUCA, Ariz. — As the Network Enterprise Technology Command Information Technology Service Management, or ITSM, team’s responsibilities exponentially grow to support the objectives and the ...