Net promoter scores indicate how likely patients are to recommend the organization to a friend or colleague. As hospitals consider this metric, Mr. Long said a comprehensive approach is best.

Net Promoter Score (NPS) is a common metric used to gauge customer satisfaction and loyalty. But does it still hold up in the Nearshore world?

When assessing SaaS customer retention, net dollar retention is usually, and rightfully, the north star metric, with the best businesses boasting net negative churn (100%+ net dollar retention).

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It. In this modern age, there's no excuse for a bad net promoter score.

The net promoter score, an increasingly popular measure of customer satisfaction, may not be an effective metric the way most organizations use it, according to The Wall Street Journal.

ANN ARBOR, Mich. , May 7, 2013 /PRNewswire/ — ForeSee, the global leader in technology-driven customer experience analytics, today introduced the Word-of-Mouth Index (SM) (WoMI (SM)):The Next ...

Decades of research have shown that NPS, or Net Promoter Score, is a powerful methodology for soliciting and acting on customer feedback in traditional business environments.

Net Promoter Score (NPS) has been a staple metric for executives for more than 20 years. Its effectiveness is in its simplicity: a simple one-to-10 scale of a customer’s likelihood to recommend ...

One way to know is through an Employee Net Promoter Score (eNPS), which plays off the customer engagement metric called Net Promoter Score (NPS).

Community satisfaction is on the rise in Topeka, according to data released by the Greater Topeka Partnership. The partnership shared results Wednesday of the city's Net Promoter Score survey, whic… ...