What is a Net Promoter Score? A Net Promoter Score categorizes customers based on their responses to a survey about whether or not they have referred your business.

When assessing SaaS customer retention, net dollar retention is usually, and rightfully, the north star metric, with the best businesses boasting net negative churn (100%+ net dollar retention).

Net Promoter Score (NPS) is a common metric used to gauge customer satisfaction and loyalty. But does it still hold up in the Nearshore world?

How your net promoter score can improve your business Your NPS is one of the most powerful, adaptable and underrated metrics for assessing your company’s daily performance.

The net promoter score, an increasingly popular measure of customer satisfaction, may not be an effective metric the way most organizations use it, according to The Wall Street Journal.

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It. In this modern age, there's no excuse for a bad net promoter score.

A net promoter score (NPS) results from customer surveys or brief questionnaires that rate your services or product by using a scale of 0 to 10.

Net Promoter Score (NPS) has been a staple metric for executives for more than 20 years. Its effectiveness is in its simplicity: a simple one-to-10 scale of a customer’s likelihood to recommend ...

Is the Net Promoter Score dead? Why it may be time to look beyond this metric I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.