Most leaders find it challenging when I say that they need to reconsider saying "I don’t know." Dishonesty and lying are real problems in both managing people and doing business. At the same time, ...

So, you’ve been in a conversation where someone asked a question, and instead of just admitting they didn’t know the answer, they went on a wild tangent. It’s a common situation—people just hate ...

“Sorry” has become a default reflex at the office. A YouGov survey reveals that 24% of Americans apologize daily for situations beyond their control, with 11% doing so several times per day. This ...