Today ServiceNow launched ServiceNow Communities, a new major application in its Customer Service Management solution.

SANTA CLARA, Calif.-- (BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement ...

At its recent Knowledge 2024 event, ServiceNow discussed its vision for digital transformation as it aims to expand across more functions within customer organizations.

And the customer service division is now a thing of the past, according to Venki Subramanian (pictured), head of product management and customer service management at ServiceNow.

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center ...

The Paris release of the Now Platform includes six new products as well as a bevy of features such as workflow apps, customer loyalty workflows and IT and AI operations updates.

SANTA CLARA, Calif.& PROVO, Utah---- Qualtrics and ServiceNow announced today a new app to help improve employee and customer service experiences. Qualtrics and ServiceNow also released new ...

ServiceNow Inc. said today it’s teaming up with the experience management provider Qualtrics International Inc. to bring more sentiment data from customers into its customer and information ...

ServiceNow Inc. and Qualtrics International Inc. on Tuesday announced a strategic partnership to help large companies improve operations through real-time customer and employee feedback.

ServiceNow, the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. ServiceNow entered the customer service and ...