In Build a World-Class Customer Advisory Board: How to Create Deeper Relationships and Validate Strategies, she illustrates how companies can leapfrog the competition by listening to their customers.

And use is already on the rise as well. Currently, 42 percent of marketing organizations are using AI to create videos, up from just 18 percent last year, according to CMI.

Max Fashion, a flagship brand under the Landmark Group, began its journey in 2004 with a single store in the United Arab Emirates. Today, Max Fashion has expanded its presence to nearly 650 stores ...

Credit union's AI assistant 'Ruth' independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

Metricool has integrated its social media management platform withAdobe Express, Adobe's content creation tool, to help users measure their content's performance impact across social media platforms, ...

Tariffs are a moving target. What’s been proposed—and what’s already in motion—is causing unprecedented disruption across a broad range of industries. While this uncertainty poses real challenges for ...

The combination of Informatica's rich data catalog, data integration, governance, quality and privacy, metadata management, and master data management (MDM) services with the Salesforce platform will ...

Invoca's acquisition of Symbl.ai brings agentic AI capabilities to buying experiences across digital, voice, and messaging channels ...

Data-driven insights into what makes a RingCentral phone ring, including the campaigns, keywords, messaging, web pages, and geographies that drive the most volume. "We're thrilled to partner with ...

CRM technologies are the most valued in the finance function, followed by cloud enterprise resource planning (ERP) and analytics and business intelligence tools, with all three expected to see high ...

ActiveCampaign, a marketing automation platform provider, has introduced Active Intelligence, a user experience that deeply integrates artificial intelligence across every part of the platform.