American Airlines updates its app to tackle flight disruptions, aiming to reduce airport service lines through self-service rebooking and recovery tools.

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

A viral video shows a heated fight between an Urban Company service provider and a customer, involving pushing and hair ...

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American Airlines is improving its mobile app in 2026 with new ways to help passengers get their trips back on track after flight delays.

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on ...

With crypto investing increasingly mobile, this analysis identifies the apps delivering the strongest user experience in 2026.

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

As winter weather moves into the Kansas City area, a new app is offering homeowners another option for snow removal, without ...

An idea becomes a business only when people vote with their wallets. The challenge? Tracing a deliberate path from customer problem to profit.

Walk into any banking hall in Lagos today and you can feel the quiet pressure in the system. People still want a place to keep money safe, but they also want speed, clear pricing, and fewer surprises.

Verizon is offering a $20 bill credit to customers impacted by a widespread service outage on Wednesday. The credit is not ...