Airlines have seemingly heard customer frustrations over gate checks, as United previously told Travel and Leisure that it ...

In addition to ending its longstanding open seating policy, Southwest Airlines has made another controversial change, ending ...

Reports of fliers pre-boarding in wheelchairs followed by miraculous recoveries upon arrival have become frequent complaints for regular Southwest customers.

With the end of Southwest Airlines’ beloved “bags fly free” policy, fliers are stuck shelling out money to check their bags — and some are exploring creative ways to offset the cost.

Southwest CEO Bob Jordan said changes like scrapping its signature policies of unassigned seating and "Two bags fly free" will make billions.

Meanwhile, some Southwest passengers took to X to vent their displeasure with the policy change. "Southwest not doing free checked bags anymore is veryy weird of them," wrote one person. Others ...

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than it generates in revenue.

Southwest becomes last major U.S. airline to set new checked bag fee 03:43. After more than 50 years, Southwest Airlines' "bags fly free" policy is finally coming to an end.

The new policy, which went into effect May 28, requires passengers to pay $35 for the first checked bag and $45 for the second checked bag. Previously, Southwest Airlines allowed passengers to ...

Until now, Southwest has not made passengers pay for two checked bags, and the Department of Transportation says the airline still made $83 million in baggage fees. This is due to passengers who ...

Southwest has had its free checked bag policy since it started as an airline 60 years ago, and kept it up even as its competitors charged for checked bags.