Cigna is introducing an AI-powered virtual assistant to help members get their questions answered during health insurance interactions. The generative AI tool that Cigna calls more than a chatbot, ...

Cigna unveiled a number of new digital tools on Thursday meant to improve customer experience with its health benefits portal, including a virtual assistant based on generative artificial ...

New features blend innovation, responsible AI, and human interactions to better support customers in their health care journeysAs new data show 4 out of 5 U.S. adults don't feel confident in their ...

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As artificial intelligence reshapes the future of medicine, understanding how patients actually feel about it is becoming ...