This will also make proactive responses, like Jim's from Comcast, become easier to incorporate into the experience. Just as we've witnessed the evolution of social media as a customer service ...

Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

Badr then contacted Comcast and went through a customer-service experience that's familiar ... "As happy as I am at the resolution, I'm still peeved that it required this level of involvement ...

Comcast customer service initiatives Hiring : Comcast announced ... Score" that includes customer satisfaction. 'First call resolution' : Some Oregon callers who don't have problems solved on ...

Why is Comcast doing this? "We have thousands of people answering service ... problem resolution. That should result in happy customers and less stress on traditional phone-based customer service.

IBTimes spoke with current and former Comcast customer service representatives about ... The company also looks at things like “first-call resolution,” or preventing the need for a customer ...

When AOL executive and Comcast customer Ryan Block recently ... I think there was a honest emphasis on customer service. The rule of thumb was "first call resolution" which translates to: "Make ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).

Comcast executives say the company’s customer-service problems deepened as it ... By Friday, she had no resolution and no repair appointment. But she remained optimistic: “They seem to be ...