CX Book Gems #29: "The Amazement Revolution" by Shep Hyken
CX Book Gems #29: "The Amazement Revolution" by Shep …
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Shep Hyken’s journey into customer experience started long before the keynote stages and bestselling books. On this episode of the Something Extra podcast, Shep shares how childhood magic shows and a gas station job helped shape his passion for creating unforgettable experiences. He talks about why repeat customers are not the same as loyal customers, how to truly listen to feedback, and what it takes to lead teams through challenging moments. One message comes through loud and clear. Great cust
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Shep Hyken outlines a five-step process to convert complaints into loyalty
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